RMA Request To expedite your product repair, complete the form below and reference RMA (Return Material Authorization) number with your shipment. (You will receive an RMA number at completion of form) Step 1 of 3 33% General InformationNote: This form is used for returning product(s) to EcoTech Marine for service. For all general inquiries and support not involving a return service shipment, please visit our Contact Us page. Be sure to have the product in front of you when completing this form, as you will need model name, serial number and purchase date for warranty verification. Shipments from Customer to EcoTech: Please note that the customer is responsible for the shipping costs to EcoTech Marine for the return of the defective products(s). For proof of your item being delivered and received by EcoTech, it is suggested that the products(s) be shipped via a carrier. As an example, UPS, FedEx, or any other shipping method which yields a tracking number. Shipments from EcoTech to Customer: For units that were serviced within the warranty period, EcoTech is responsible for the cost of shipping back to the customer. For units that are outside the warranty period, shipping charges must be covered by the customer. All shipments are shipped from Bethlehem, PA. The EcoTech Marine RMA process is available to end users located in the United States of America. For all international warranty service claims, please contact your domestic distributor.Customer Type* Aquarist Retailer or Dealer Distributor or Wholesaler RMA Category Personal Use Customer's Product In-store Display Aquaculture Facility Return for Credit Company Name Name* First Last Phone*Email* Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Product InformationHave you previously received customer support from EcoTech Marine? Yes No Product*VorTech MP10VorTech MP40VorTech MP60Radion XR30Radion XR15Battery BackupVectra SVectra MVectra LReefLinkVersaOTHERSerial Number* Reason for Return* Upload Proof of PurchaseFor warranty service (products less than one year old), please upload a copy of your sales receipt with your return. If you cannot provide a receipt, please obtain one from your authorized EcoTech Marine retailer. If a copy of the original purchase receipt is not available, your warranty will be based upon your product's serial number. If any charge(s) will apply to your service request, we will contact you via phone for billing information. Return shipping will be included free-of-charge for warranty service. Note: For out-of-warranty service (products more than one year old), please provide billing information on form with return shipment for fastest service. EcoTech Marine will notify you prior to authorizing any repairs or servicing your pump.Proof of PurchaseAccepted file types: jpg, pdf, gif, png, Max. file size: 50 MB.Web RMATo submit this form, you need to accept our privacy statement* Accept Privacy statementPhoneThis field is for validation purposes and should be left unchanged.
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