Request Service - EcoTech Marine

RMA Request

To expedite your product repair, complete the form below and reference RMA (Return Material Authorization) number with your shipment. (You will receive an RMA number at completion of form)

General Information
Note: This form is used for returning product(s) to EcoTech Marine for service.
For all general inquiries and support not involving a return service shipment, please visit our Contact Us page.
Be sure to have the product in front of you when completing this form, as you will need model name, serial number and purchase date for warranty verification.

Shipments from Customer to EcoTech: Please note that the customer is responsible for the shipping costs to EcoTech Marine for the return of the defective products(s). For proof of your item being delivered and received by EcoTech, it is suggested that the products(s) be shipped via a carrier. As an example, UPS, FedEx, or any other shipping method which yields a tracking number.

Shipments from EcoTech to Customer: For units that were serviced within the warranty period, EcoTech is responsible for the cost of shipping back to the customer. For units that are outside the warranty period, shipping charges must be covered by the customer. All shipments are shipped from Bethlehem, PA.
The EcoTech Marine RMA process is available to end users located in the United States of America. For all international warranty service claims, please contact your domestic distributor.
Customer Type*
- Aquarist
- Retailer or Dealer
- Distributor or Wholesaler
RMA Category
- Personal Use
- Customer's Product
- In-store Display
- Aquaculture Facility
Company Name
Name*
First Last
Phone*
Email*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Product Information
Have you previously received customer support from EcoTech Marine?
- Yes
- No
Product*
Serial Number*
Reason for Return*

Upload Proof of Purchase
For warranty service (products less than one year old), please upload a copy of your sales receipt with your return. If you cannot provide a receipt, please obtain one from your authorized EcoTech Marine retailer. If a copy of the original purchase receipt is not available, your warranty will be based upon your product's serial number. If any charge(s) will apply to your service request, we will contact you via phone for billing information. Return shipping will be included free-of-charge for warranty service. Note: For out-of-warranty service (products more than one year old), please provide billing information on form with return shipment for fastest service. EcoTech Marine will notify you prior to authorizing any repairs or servicing your pump.
Proof of Purchase
Accepted file types: jpg, pdf, gif, png.
Web RMA
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Phone
This field is for validation purposes and should be left unchanged.

RMA Request

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General Information

Product Information

Upload Proof of Purchase

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