RMA Request To expedite your product repair, complete the form below and reference RMA (Return Material Authorization) number with your shipment. (You will receive an RMA number at completion of form) Step 1 of 3 33% X/TwitterThis field is for validation purposes and should be left unchanged.General InformationNote: This form is used for returning product(s) to EcoTech Marine for service. For all general inquiries and support not involving a return service shipment, please visit our Contact Us page. Be sure to have the product in front of you when completing this form, as you will need model name, serial number and purchase date for warranty verification. Shipments from Customer to EcoTech: Please note that the customer is responsible for the shipping costs to EcoTech Marine for the return of the defective products(s). For proof of your item being delivered and received by EcoTech, it is suggested that the products(s) be shipped via a carrier. As an example, UPS, FedEx, or any other shipping method which yields a tracking number. Shipments from EcoTech to Customer: For units that were serviced within the warranty period, EcoTech is responsible for the cost of shipping back to the customer. For units that are outside the warranty period, shipping charges must be covered by the customer. All shipments are shipped from Bethlehem, PA. The EcoTech Marine RMA process is available to end users located in the United States of America. For all international warranty service claims, please contact your domestic distributor. If you have tax exemption please be sure to use your business name when completing the form below. We’ve noticed that some customers are creating multiple Return Merchandise Authorizations (RMAs) for individual products within the same return. Please note that it is not necessary to create a separate RMA for each item—you can include all items in a single RMA when submitting your return request. This helps us process your return more efficiently. However, if you plan to send your items in separate shipments, you will need to create a separate RMA for each shipment. Unclaimed Devices acknowledgement* I have read and agree to the Unclaimed Devices Acknowledgement below. By submitting this device to Aperture Pet & Life for repair, diagnostic, warranty, or other service, I acknowledge and agree that I am responsible for responding to communications regarding my device and providing any required approvals, payments, or instructions in a timely manner. I understand that if I do not respond to, or otherwise contact Aperture Pet & Life regarding, repair estimates, payment requests, service updates, pickup notifications, or other communications within thirty (30) days of Aperture Pet & Life's attempt to contact me, my device may be deemed abandoned. I authorize Aperture Pet & Life, to the fullest extent permitted by applicable law, to recycle, scrap, destroy, or otherwise dispose of any device determined to be abandoned. I further understand that, at Aperture Pet & Life's discretion, the device may instead be returned to me. Any data remaining on the device may be permanently erased or destroyed during the disposal process, and a device that has been disposed of cannot be recovered. I acknowledge that I am solely responsible for maintaining backups of all data stored on my device. Aperture Pet & Life shall not be responsible for any loss of data, loss of use, or loss of the device resulting from repair, storage, return shipment, abandonment, or disposal of the device in accordance with this policy.Customer Type* Aquarist Retailer or Dealer Distributor or Wholesaler Research Facility or Aquarium/Museum RMA Category Personal Use Customer's Product In-store Display Aquaculture Facility Return for Credit Company NameName* First Last Phone*Email* Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzechiaDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRéunionRomaniaRussian FederationRwandaSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTürkiyeTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUS Minor Outlying IslandsUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabwe Country Product InformationHave you previously received customer support from EcoTech Marine? Yes No Product*VorTech MP10VorTech MP40VorTech MP60Radion XR30Radion XR15Battery BackupVectra SVectra MVectra LReefLinkVersaOTHERSerial Number*Reason for Return* Upload Proof of PurchaseFor warranty service (products less than one year old), please upload a copy of your sales receipt with your return. If you cannot provide a receipt, please obtain one from your authorized EcoTech Marine retailer. If a copy of the original purchase receipt is not available, your warranty will be based upon your product's serial number. If any charge(s) will apply to your service request, we will contact you via phone for billing information. Return shipping will be included free-of-charge for warranty service. EcoTech Marine will notify you prior to authorizing any repairs or servicing your product.Proof of PurchaseAccepted file types: jpg, pdf, gif, png, Max. file size: 50 MB. Web RMATo submit this form, you need to accept our privacy statement* Accept Privacy statementAddress Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzechiaDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRéunionRomaniaRussian FederationRwandaSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTürkiyeTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUS Minor Outlying IslandsUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabwe Country Unique IDUntitled First Choice Second Choice Third Choice