EcoTech Marine - Revolutionary Technology for Aquariums

Request Service

RMA Request

To expedite your product repair, complete the form below and reference RMA (Return Material Authorization) number with your shipment. (You will receive an RMA number at completion of form)

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  • General Information

    Note: This form is used for returning product(s) to EcoTech Marine for service.
    For all general inquiries and support not involving a return service shipment, please visit our Contact Us page.

    Be sure to have the product in front of you when completing this form, as you will need model name, serial number and purchase date for warranty verification.

    Shipments from Customer to EcoTech: Please note that the customer is responsible for the shipping costs to EcoTech Marine for the return of the defective products(s). For proof of your item being delivered and received by EcoTech, it is suggested that the products(s) be shipped via a carrier. As an example, UPS, FedEx, or any other shipping method which yields a tracking number.

    Shipments from EcoTech to Customer: For units that were serviced within the warranty period, EcoTech is responsible for the cost of shipping back to the customer. For units that are outside the warranty period, shipping charges must be covered by the customer. All shipments are shipped from Bethlehem, PA.

    The EcoTech Marine RMA process is available to end users located in the United States of America. For all international warranty service claims, please contact your domestic distributor.