Product Service and Repair
EcoTech Marine
1349 Lynn Ave
Bethlehem, PA 18015
Telephone: 610-954-8480
Fax: 888-500-2907
To expedite your product repair, please follow these steps:
- No pre-authorization is necessary to return a product for repair.
- Complete this form online, and include a printed copy with your return.
- For warranty service (pumps less than one year old), enclose a copy of your sales receipt with your return. If you cannot provide a receipt, please try to obtain one from your authorized EcoTech seller. If a copy of the original purchase receipt is not available, your warranty will be based upon your pump’s serial number which is located upon the left side of the driver box. If any charges will apply to your service request, we will contact you with these charges prior to authorizing any repairs. Return Shipping will be included free-of-charge for warranty service.
- For out-of-warranty service (pumps older than one year old), please include credit card payment information on this form. EcoTech Marine will contact you prior to authorizing any repairs or servicing your pump. These charges will include return shipping.
- SHIP TO:
EcoTech Marine
ATTN: SERVICE
1349 Lynn Ave Bethlehem, PA 18015
After removing the pump from the aquarium, place the pin spacer back on the dry side of the pump in its “storage” setting. Also, rinse off the wet side of the pump in freshwater and dry it thoroughly and pack the wet side within a plastic bag separate from the other components to avoid causing moisture damage during transit. EcoTech Marine will not be held responsible for any damages due to moisture or improper shipping. We recommend that you ship the unit insured and with a tracking number
