EcoTech Marine Announces Enhancements to Customer Service
After three years of increasing market acceptance and escalating demand for our award-winning products, we have expanded our U.S. operations to a larger, more modern facility. As a result of this move, effective August 1, 2008, any troubleshooting, repairs or work covered under your customers’ EcoTech warranty should be shipped to our new U.S. headquarters at 1349 Lynn Ave, Bethlehem, PA 18015. The email ([email protected]) and phone number for customer support (800-785-0338 ext 3) remain the same.
We often hear in emails, at the shows we attend, and on the forums that EcoTech provides great customer service and support. This has been in part due to our outstanding partnership with IceCap Inc. who has helped with this function under our direction for the past two years. I’d like to personally thank the IceCap team for their commitment to excellence.
At EcoTech, we are dead set on continuing to raise the bar for customer service in the aquarium industry. This change of venue will allow us to better monitor the VorTech line and provide even more rapid response, decision making and implementation of next-generation features and enhancements. To help expedite any requests for service you may have, you can access a customer service form at
Thanks again for your loyalty, your business and for helping brighten the world by bringing the beauty of the reef into your home.
–Tim Marks, director of production